Modern Work

Converged Communications learning path

Learn how Teams Phone, Teams Rooms, Teams Premium and Copilot can further amplify the value of Teams and transform the way you work with generative AI

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Levels:Fundamental Intermediate Advanced
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Keynote ​Expanding the partner opportunity in the era of Microsoft 365 Copilot

Converged Comms Sales Bootcamp (December 2024), Module 1 of 14: Smart workplace with Teams powered by Copilot is transforming how employees and teams engage, collaborate, and communicate. Customers, partners, and sellers are enthusiastically seizing this opportunity.

24 minutes Presales Fundamentals
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Microsoft Teams Rooms: Features and benefits to help you sell meeting spaces with next-generation AI

Converged Comms Sales Bootcamp (December 2024), Module 2 of 14: Discover the AI-driven features that enhance your meetings, fostering connection and boosting your sales pitch to sell meeting spaces with next-generation technology!

49 minutes Presales Fundamentals
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Microsoft as Customer Zero: Our journey from defining hybrid meetings to navigating the evolving return-to-office landscape.

Converged Comms Sales Bootcamp (December 2024), Module 3 of 14: Discover how Microsoft's points of view on meeting rooms has evolved since the pandemic, strategies for maximizing our AV value, and insights on budgeting, lifecycle refresh, and other real estate considerations.

24 minutes Presales Fundamentals
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Unlock New Sales Opportunities: Selling Microsoft Teams Rooms + Copilot

Converged Comms Sales Bootcamp (December 2024), Module 4 of 14: Discover how selling Microsoft Teams Rooms + Copilot can unlock new opportunities, create pull through, and transform your sales strategy!

29 minutes Presales Fundamentals
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Teams Rooms Partner Go-to-market resources​

Converged Comms Sales Bootcamp (December 2024), Module 5 of 14: Understand the partner opportunity and discover resources to grow your Teams Rooms practice.

11 minutes Presales Fundamentals
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Keynote: Expanding the partner opportunity with Teams Phone

Converged Comms Sales Bootcamp (December 2024), Module 6 of 14: Vision and opportunity with a external view and soundbounrding our strategy and how this is landing with strategic customers.

26 minutes Presales Fundamentals
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Selling the smart calling solution for Teams, leading with AI

Converged Comms Sales Bootcamp (December 2024), Module 7 of 14: Interactive session discussing the changes in selling Teams Phone, explore the key drivers, and share real customer examples to give a perspective on Microsoft’s approach.

47 minutes Presales Fundamentals
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Microsoft Teams Phone: AI-Enhanced Features and Capabilities overview

Converged Comms Sales Bootcamp (December 2024), Module 8 of 14: Dive into the AI-driven features of Teams Phone, including PBX features, Copilot in Teams Phone, and shared calling. Example of how a seller can use Copilot.

36 minutes Presales Fundamentals
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Teams Phone Frontline worker landing the value

Converged Comms Sales Bootcamp (December 2024), Module 9 of 14: Landing the value of Teams Phone for the Frontline worker and how it’s revolutionizing the way frontline workers communicate and collaborate.

22 minutes Presales Fundamentals
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Teams Phone Partner Go-to-market resources​

Converged Comms Sales Bootcamp (December 2024), Module 10 of 14: Understand the partner opportunity and discover resources to grow your Teams Phone practice.

14 minutes Presales Fundamentals
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Teams Premium’s value proposition and key features

Converged Comms Sales Bootcamp (December 2024), Module 11 of 14: Positioning the value of Teams Premium’s diverse set of communications and collaboration capabilities and how to navigate top customer questions.

21 minutes Presales Fundamentals
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Microsoft Places: the new AI-powered connected workplace app that reimagines flexible work

Converged Comms Sales Bootcamp (December 2024), Module 12 of 14: Deep dive session on Microsoft Places, enhancing flexible work through AI innovations.

54 minutes Presales Fundamentals
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Key Learnings for leveraging Microsoft Places to sell Teams Premium

Converged Comms Sales Bootcamp (December 2024), Module 13 of 14: Fireside chat session that dives into the key learnings and innovative strategies for leveraging Microsoft Places to sell Teams Premium.

47 minutes Presales Fundamentals
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Teams Premium Partner Go-to-market resources​

Converged Comms Sales Bootcamp (December 2024), Module 14 of 14: Understand the partner opportunity and discover resources to grow your portfolio of services for Teams Premium.

11 minutes Presales Fundamentals
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Converged Communications transformed by AI and the Partner Opportunity Executive Keynote

Converged Comms Technical Bootcamp (June 2024), Converged Communications transformed by AI and the Partner Opportunity Executive Keynote

19 minutes Technical Fundamentals
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Designing Large Signature Rooms

Converged Comms Technical Bootcamp (June 2024), Teams Rooms Module 1 of 19: Learn how to design a large signature room with real life customer examples with considerations for display selections, the audio design process of the room, and how it all comes together.

48 minutes Technical Fundamentals
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Intelligent Audio and Video

Converged Comms Technical Bootcamp (June 2024),Teams Rooms Module 2 of 19: Walk through the setup of facial- and voice recognition in a Microsoft Teams Rooms securely to enable peaker attribution and Microsoft Copilot accuracy in meeting rooms equipped with Microsoft Teams Rooms device.

28 minutes Technical Fundamentals
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Low friction deployment and Intune configuration

Converged Comms Technical Bootcamp (June 2024), Teams Rooms Module 3 of 19: Learn how to set up Autopilot and Auto Login for Teams Rooms on Windows and what Intune best practices are advised for low friction deployment

21 minutes Technical Fundamentals
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Mastering Pro Management Portal

Converged Comms Technical Bootcamp (June 2024), Teams Rooms Module 4 of 19: Deep dive into Microsoft Teams Rooms Pro management for planning, deploying, managing and operating your Teams Rooms, including set up and configuration, managing users and permissions, troubleshooting common issues, and best practices to maximize productivity and collaboration.

21 minutes Technical Fundamentals
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Microsoft Surface Hub Session

Converged Comms Technical Bootcamp (June 2024), Teams Rooms Module 5 of 19: Explore the latest features and roadmap of Surface Hub 3, focusing on deployment, management, and security. Discover advancements in this Windows 11 collaborative device designed for seamless Microsoft Teams Rooms integration.

20 minutes Technical Fundamentals
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Revolutionizing Communication: The Future of Teams Phone ​Executive Keynote

Converged Comms Technical Bootcamp (June 2024), Revolutionizing Communication: The Future of Teams Phone ​Executive Keynote

12 minutes Technical Fundamentals
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Teams Phone Connectivity

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 6 of 19: Learn about Teams Phone connectivity and Operator Connect's telecom integration, plus Teams Phone Mobile's cross-platform communication for a unified experience.

19 minutes Technical Fundamentals
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Shared Calling

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 7 of 19: Discover Shared Calling for Teams Phone: shared use of one number and plan, integrating seamlessly with Teams Phone for simplified, cost-effective communication.

20 minutes Technical Fundamentals
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Teams Phone Reliability

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 8 of 19: Learn how Microsoft ensures constant communication with uptime guarantees, robust architecture, and service quality standards for Teams Phone reliability.

10 minutes Technical Fundamentals
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Teams Phone for Frontline Worker

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 9 of 19: Keep your frontline workforce connected with secure, flexible, smart, and reliable calling—all in Microsoft Teams.

13 minutes Technical Fundamentals
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Introduction of Microsoft Teams Queues app

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 10 of 19: Uncover how Queues App for Microsoft Teams enables collaborative call handling with in-app experiences for a seamless agent and supervisor queue management.

12 minutes Technical Fundamentals
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Contact centers and Compliance recording

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 11 of 19: Learn about Microsoft Teams as your Contact Center, serving as your hub for customer connections and combining capabilities based on your needs and tailored for each team​.

12 minutes Technical Fundamentals
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Teams devices and SIP Gateway

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 12 of 19: Learn about Microsoft Teams devices and discover the integration and interoperability of Teams devices with SIP Gateway

16 minutes Technical Fundamentals
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Revolutionizing Communication: The Future of Teams Phone ​Executive Keynote

Converged Comms Technical Bootcamp (June 2024), Revolutionizing Communication: The Future of Teams Phone ​Executive Keynote

20 minutes Technical Fundamentals
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How Copilot for Microsoft 365 works: A deep dive

Converged Comms Technical Bootcamp (June 2024), Copilot Module 13 of 19: Go behind the scenes to understand the architecture and dataflows behind Copilot for Microsoft 365. Get familiar with retrieval-augmented generation (RAG) techniques, app commanding, and options to securely connect Copilot to external data.

25 minutes Technical Fundamentals
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Building with Copilot Studio

Converged Comms Technical Bootcamp (June 2024), Copilot Module 14 of 19: Explore Microsoft Copilot Studio: a low-code platform to build, customize, and manage conversational AI for enhancing Microsoft 365 experiences.

28 minutes Technical Fundamentals
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Copilot extensibility

Converged Comms Technical Bootcamp (June 2024), Copilot Module 15 of 19: Learn why, when, and how to extend Copilot with the ecosystem of extensions: plugins, graph connectors, and copilots.

15 minutes Technical Fundamentals
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Copilot in Teams

Converged Comms Technical Bootcamp (June 2024), Copilot Module 16 of 19: Learn about Microsoft Copilot's evolution, its integration with Teams Premium, and the impact on productivity and collaboration, emphasizing AI's role in enhancing human-computer interaction and meeting efficiency.

27 minutes Technical Fundamentals
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Copilot in Teams Phone

Converged Comms Technical Bootcamp (June 2024), Copilot Module 17 of 19: Enhance Teams Phone with Copilot: learn to integrate AI for improved call efficiency, automation, and advanced communication capabilities.

4 minutes Technical Fundamentals
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Teams Premium and Copilot for M365 Better Together

Converged Comms Technical Bootcamp (June 2024), Copilot Module 18 of 19: Accelerate organizations’ AI journeys. Learn how Teams Premium and Copilot for M365 work together to make your meetings and communications more intelligent, protected, and engaging.

23 minutes Technical Fundamentals
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Copilot for Microsoft 365 Technical enablement

Converged Comms Technical Bootcamp (June 2024), Copilot Module 19 of 19: This session is focused on the high level implementation overview for Copilot for Microsoft 365 and guides you through 4 stages of technical readiness for your customers.

25 minutes Technical Fundamentals