Modern Work

Microsoft Teams Phone learning path

Microsoft Teams Phone enables customers to consolidate point solutions by bringing together calls, chat, and meetings, to an all-in-one communication platform that users love and IT trusts. A lot of our customers are turning to our partners to deliver voice, to help them migrate their voice platforms to Teams or to enable them for the first time. Leverage our role-based learning or build a learning path of your own.

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Levels:Fundamental Intermediate Advanced
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Keynote: Expanding the partner opportunity with Teams Phone

Converged Comms Sales Bootcamp (December 2024), Module 1 of 5: Vision and opportunity with a external view and soundbounrding our strategy and how this is landing with strategic customers.

26 minutes Presales Fundamentals
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Selling the smart calling solution for Teams, leading with AI

Converged Comms Sales Bootcamp (December 2024), Module 2 of 5: Interactive session discussing the changes in selling Teams Phone, explore the key drivers, and share real customer examples to give a perspective on Microsoft’s approach.

47 minutes Presales Fundamentals
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Microsoft Teams Phone: AI-Enhanced Features and Capabilities overview

Converged Comms Sales Bootcamp (December 2024), Module 3 of 5: Dive into the AI-driven features of Teams Phone, including PBX features, Copilot in Teams Phone, and shared calling. Example of how a seller can use Copilot.

36 minutes Presales Fundamentals
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Teams Phone Frontline worker landing the value

Converged Comms Sales Bootcamp (December 2024), Module 4 of 5: Landing the value of Teams Phone for the Frontline worker and how it’s revolutionizing the way frontline workers communicate and collaborate.

22 minutes Presales Fundamentals
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Teams Phone Partner Go-to-market resources​

Converged Comms Sales Bootcamp (December 2024), Module 5 of 5: Understand the partner opportunity and discover resources to grow your Teams Phone practice.

14 minutes Presales Fundamentals
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Revolutionizing Communication: The Future of Teams Phone ​Executive Keynote

Converged Comms Technical Bootcamp (June 2024), Revolutionizing Communication: The Future of Teams Phone ​Executive Keynote

12 minutes Technical Fundamentals
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Teams Phone Connectivity

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 1 of 7: Learn about Teams Phone connectivity and Operator Connect's telecom integration, plus Teams Phone Mobile's cross-platform communication for a unified experience.

19 minutes Technical Fundamentals
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Shared Calling

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 2 of 7: Discover Shared Calling for Teams Phone: shared use of one number and plan, integrating seamlessly with Teams Phone for simplified, cost-effective communication.

20 minutes Technical Fundamentals
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Teams Phone Reliability

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 3 of 7: Learn how Microsoft ensures constant communication with uptime guarantees, robust architecture, and service quality standards for Teams Phone reliability.

10 minutes Technical Fundamentals
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Teams Phone for Frontline Worker

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 4 of 7: Keep your frontline workforce connected with secure, flexible, smart, and reliable calling—all in Microsoft Teams.

13 minutes Technical Fundamentals
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Introduction of Microsoft Teams Queues app

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 5 of 7: Uncover how Queues App for Microsoft Teams enables collaborative call handling with in-app experiences for a seamless agent and supervisor queue management.

12 minutes Technical Fundamentals
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Contact centers and Compliance recording

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 6 of 7: Learn about Microsoft Teams as your Contact Center, serving as your hub for customer connections and combining capabilities based on your needs and tailored for each team​.

12 minutes Technical Fundamentals
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Teams devices and SIP Gateway

Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 7 of 7: Learn about Microsoft Teams devices and discover the integration and interoperability of Teams devices with SIP Gateway

16 minutes Technical Fundamentals
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Identifying customer propensity and making the case for Teams Phone

Teams Phone Bootcamp, November 2023, Module 1 of 7: A round table discussion about sales strategies with Kevin Peters, Connie Welsh, Allen Wat and Sean Loftis exploring the customer potential and presenting the business case for Microsoft Teams Phone.

48 minutes Presales Fundamentals
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Introduction to Teams Phone and latest features

Teams Phone Bootcamp, November 2023, Module 2 of 7: Discover how Microsoft Teams Phone is the smart calling solution for Microsoft Teams and see how Teams Phone is flexible and easy to use, intelligent and connected, secure, reliable, and simple to manage with a demo of Copilot in Microsoft Teams Phone.

38 minutes Technical Fundamentals
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Getting started with Teams Phone

Teams Phone Bootcamp, November 2023, Module 3 of 7: Taimoor Husain shows us how Microsoft Teams Phone provides a cloud-based phone system with calling features such as dial by name and number, call history, contacts and speed dials, call transfers, call forward and introduces us to a newly released feature Shared Calling with live demo. He also introduces us to the PSTN connectivity options for Microsoft Teams Phone.

21 minutes Technical Fundamentals
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PSTN Connectivity

Teams Phone Bootcamp, November 2023, Module 4 of 7: Taimoor Husain take us on a deep dive look into each of the PSTN Connectivity options for Microsoft Teams Phone including Calling Plans, Operator Connect, Teams Phone Mobile and Direct Routing.

28 minutes Technical Fundamentals
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Advanced Call routing and scenarios

Teams Phone Bootcamp, November 2023, Module 5 of 7: Learn about Call Queues and Auto Attendants for complex call routing scenarios with Colin Longman, connecting SIP and analog devices with SIP Gateway with Chandranshu Singh, Emergency Calling with Martin Boam and Contact Center and Compliance recording with Jessie Wang.

56 minutes Technical Fundamentals
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Management and troubleshooting

Teams Phone Bootcamp, November 2023, Module 6 of 7: Jamie Stark presents how to manage Microsoft Teams Phone in Microsoft Teams admin center, the latest updates and what's next. Traci Her shows us how to do advanced troubleshooting for Microsoft Teams devices with Microsoft Remote Connectivity Analyzer, Conditional Access, Microsoft Intune and more.

32 minutes Technical Fundamentals
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Teams Phone Roadmap

Teams Phone Bootcamp, November 2023, Module 7 of 7: In this video, Scott Plette talks about the future plans for Microsoft Teams Phone, including some of the features that have been revealed recently, what is in the pipeline for Teams Phone and more. The roadmap items may change and the recording was done in November 2023.

32 minutes Technical Fundamentals
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Supporting Advanced Teams Phone Scenarios

Learn about migrating to Teams Phone, Dynamic E911 regulatory impacts, managing Teams Phone policies, and compliance recording

1 hour 13 minutes Presales, Technical Advanced
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How to Demo Teams Phone

Learn about CDX demo tenant, best demos, and how to effectively demo Teams Phone

34 minutes Presales, Technical Intermediate
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Teams Phone Troubleshooting

Learn about Call Quality Dashboard, network connectivity test, PowerShell Toolkit, and reporting tools

58 minutes Presales, Technical Advanced
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How to Deliver a Successful Modernize Communications Workshop

Learn how to deliver a successful Modernize Communications Workshop

33 minutes Presales, Technical Intermediate
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Best Practices & Envisioning

Leverage these resources and best practices for envisioning.

20 minutes Presales Fundamentals
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Do More with Less with Teams Phone

Learn how to leverage the latest guidance on Do More With Less to drive Teams Phone sales and enablement.

49 minutes Presales, Technical Fundamentals

Building a business case with the Advanced Value Calculator - Teams Phone and Rooms Starter Intro

Learn how to build a business case for your customer with business value and cost savings using the advanced Value Calculator for Microsoft Teams Phone and Microsoft Teams Rooms.

3 minutes Presales, Technical Fundamentals

Teams Phone Advanced Value Calculator with case study

Review a customer case study example with a walkthrough of the advanced value calculator for Microsoft Teams Phone.

5 minutes Presales, Technical Fundamentals, Exam prep

Teams Phone Advanced Value Calculator Excel Example

Advanced Value Calculator excel file from the Microsoft Teams Phone case study example video.

0 hours Presales, Technical Fundamentals, Exam prep