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Modern Work
Microsoft Teams Phone learning path
Select your Modules
Keynote: Expanding the partner opportunity with Teams Phone
Converged Comms Sales Bootcamp (December 2024), Module 1 of 5: Vision and opportunity with a external view and soundbounrding our strategy and how this is landing with strategic customers.
Selling the smart calling solution for Teams, leading with AI
Converged Comms Sales Bootcamp (December 2024), Module 2 of 5: Interactive session discussing the changes in selling Teams Phone, explore the key drivers, and share real customer examples to give a perspective on Microsoft’s approach.
Microsoft Teams Phone: AI-Enhanced Features and Capabilities overview
Converged Comms Sales Bootcamp (December 2024), Module 3 of 5: Dive into the AI-driven features of Teams Phone, including PBX features, Copilot in Teams Phone, and shared calling. Example of how a seller can use Copilot.
Teams Phone Frontline worker landing the value
Converged Comms Sales Bootcamp (December 2024), Module 4 of 5: Landing the value of Teams Phone for the Frontline worker and how it’s revolutionizing the way frontline workers communicate and collaborate.
Teams Phone Partner Go-to-market resources
Converged Comms Sales Bootcamp (December 2024), Module 5 of 5: Understand the partner opportunity and discover resources to grow your Teams Phone practice.
Revolutionizing Communication: The Future of Teams Phone Executive Keynote
Converged Comms Technical Bootcamp (June 2024), Revolutionizing Communication: The Future of Teams Phone Executive Keynote
Teams Phone Connectivity
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 1 of 7: Learn about Teams Phone connectivity and Operator Connect's telecom integration, plus Teams Phone Mobile's cross-platform communication for a unified experience.
Shared Calling
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 2 of 7: Discover Shared Calling for Teams Phone: shared use of one number and plan, integrating seamlessly with Teams Phone for simplified, cost-effective communication.
Teams Phone Reliability
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 3 of 7: Learn how Microsoft ensures constant communication with uptime guarantees, robust architecture, and service quality standards for Teams Phone reliability.
Teams Phone for Frontline Worker
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 4 of 7: Keep your frontline workforce connected with secure, flexible, smart, and reliable calling—all in Microsoft Teams.
Introduction of Microsoft Teams Queues app
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 5 of 7: Uncover how Queues App for Microsoft Teams enables collaborative call handling with in-app experiences for a seamless agent and supervisor queue management.
Contact centers and Compliance recording
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 6 of 7: Learn about Microsoft Teams as your Contact Center, serving as your hub for customer connections and combining capabilities based on your needs and tailored for each team.
Teams devices and SIP Gateway
Converged Comms Technical Bootcamp (June 2024), Teams Phone Module 7 of 7: Learn about Microsoft Teams devices and discover the integration and interoperability of Teams devices with SIP Gateway
Identifying customer propensity and making the case for Teams Phone
Teams Phone Bootcamp, November 2023, Module 1 of 7: A round table discussion about sales strategies with Kevin Peters, Connie Welsh, Allen Wat and Sean Loftis exploring the customer potential and presenting the business case for Microsoft Teams Phone.
Introduction to Teams Phone and latest features
Teams Phone Bootcamp, November 2023, Module 2 of 7: Discover how Microsoft Teams Phone is the smart calling solution for Microsoft Teams and see how Teams Phone is flexible and easy to use, intelligent and connected, secure, reliable, and simple to manage with a demo of Copilot in Microsoft Teams Phone.
Getting started with Teams Phone
Teams Phone Bootcamp, November 2023, Module 3 of 7: Taimoor Husain shows us how Microsoft Teams Phone provides a cloud-based phone system with calling features such as dial by name and number, call history, contacts and speed dials, call transfers, call forward and introduces us to a newly released feature Shared Calling with live demo. He also introduces us to the PSTN connectivity options for Microsoft Teams Phone.
PSTN Connectivity
Teams Phone Bootcamp, November 2023, Module 4 of 7: Taimoor Husain take us on a deep dive look into each of the PSTN Connectivity options for Microsoft Teams Phone including Calling Plans, Operator Connect, Teams Phone Mobile and Direct Routing.
Advanced Call routing and scenarios
Teams Phone Bootcamp, November 2023, Module 5 of 7: Learn about Call Queues and Auto Attendants for complex call routing scenarios with Colin Longman, connecting SIP and analog devices with SIP Gateway with Chandranshu Singh, Emergency Calling with Martin Boam and Contact Center and Compliance recording with Jessie Wang.
Management and troubleshooting
Teams Phone Bootcamp, November 2023, Module 6 of 7: Jamie Stark presents how to manage Microsoft Teams Phone in Microsoft Teams admin center, the latest updates and what's next. Traci Her shows us how to do advanced troubleshooting for Microsoft Teams devices with Microsoft Remote Connectivity Analyzer, Conditional Access, Microsoft Intune and more.
Teams Phone Roadmap
Teams Phone Bootcamp, November 2023, Module 7 of 7: In this video, Scott Plette talks about the future plans for Microsoft Teams Phone, including some of the features that have been revealed recently, what is in the pipeline for Teams Phone and more. The roadmap items may change and the recording was done in November 2023.
Supporting Advanced Teams Phone Scenarios
Learn about migrating to Teams Phone, Dynamic E911 regulatory impacts, managing Teams Phone policies, and compliance recording
How to Demo Teams Phone
Learn about CDX demo tenant, best demos, and how to effectively demo Teams Phone
Teams Phone Troubleshooting
Learn about Call Quality Dashboard, network connectivity test, PowerShell Toolkit, and reporting tools
How to Deliver a Successful Modernize Communications Workshop
Learn how to deliver a successful Modernize Communications Workshop
Best Practices & Envisioning
Leverage these resources and best practices for envisioning.
Do More with Less with Teams Phone
Learn how to leverage the latest guidance on Do More With Less to drive Teams Phone sales and enablement.
Building a business case with the Advanced Value Calculator - Teams Phone and Rooms Starter Intro
Learn how to build a business case for your customer with business value and cost savings using the advanced Value Calculator for Microsoft Teams Phone and Microsoft Teams Rooms.
Teams Phone Advanced Value Calculator with case study
Review a customer case study example with a walkthrough of the advanced value calculator for Microsoft Teams Phone.
Teams Phone Advanced Value Calculator Excel Example
Advanced Value Calculator excel file from the Microsoft Teams Phone case study example video.