Modern Work

Adoption & Change Management learning path

For your customers to realize their desired business outcomes and return on investment, it’s critical for users to not only adopt new services, but also to embrace those services and use them as part of their natural rhythm of work.

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Levels:Fundamental Intermediate Advanced
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Building an adoption and change management practice 

Learn a framework for building your adoption and change management practice

2 hours 29 minutes Business Decision Maker Fundamentals
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Effecting Organization Change through User Adoption

Learn ways to leverage user adoption to move the needle on organizational change

0 hours Business Decision Maker Fundamentals
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Forrester Consulting Study: Microsoft 365 Partner Opportunity

Get familiar with the latest research on your partner opportunity with Microsoft 365

0 hours Business Decision Maker Fundamentals
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Manage team collaboration with Microsoft Teams

Learn how you can use Teams to facilitate teamwork and communication within your organization, both on and off premises, on a wide range of devices.

2 hours 17 minutes Fundamentals, Exam prep
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Microsoft Adoption Service Specialist

Learn six critical elements to drive adoption of your Microsoft cloud services. Creates real-world scenarios using Office 365 and Microsoft Teams as example services.

2 hours 43 minutes Technical Fundamentals

Use the Microsoft service adoption framework to drive adoption in your enterprise

In this introductory course, you'll learn the six critical elements to drive adoption of your Microsoft cloud services to deliver value to your company. This course is applicable to any size company and uses Office 365 and Microsoft Teams as the example service to create real world scenarios.

2 hours 43 minutes Presales Fundamentals
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Adoption Objection Handling

Learn how to handle common blockers to adoption

15 minutes Presales Intermediate
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Adoption Resource Deep Dive

Leverage these resources and best practices on Teams Adoption and Change Management

30 minutes Presales Intermediate
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Firstline Workers

Learn more about adoption and change management with Firstline Workers

10 minutes Presales Intermediate
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Microsoft Teams Pitch

Learn how to pitch Microsoft Teams

30 minutes Presales Intermediate
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Why Adoption and Change Management services

Learn more about partner Adoption and Change Managemnet services

30 minutes Presales Intermediate
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Embrace and manage change with Champions

Learn how to create a program that harnesses the motivation of champions as your organization deals with a shift to remote work culture.

32 minutes Business Decision Maker Advanced
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Governance and security for Microsoft Teams

Secure and manage Microsoft Teams implementations by addressing seven core concerns of Office 365 governance. Includes best practices for team and channel configuration.

27 minutes Technical Advanced
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Increasing productivity through analytics

Learn how your customers can leverage analytics to help their organizations be more productive and get more value from Microsoft 365 investments.

28 minutes Business Decision Maker Advanced